Accessibility Statement
We believe everyone should be able to use our website and booking engine, regardless of ability. Accessibility is not just a compliance requirement — it improves the experience for every guest. We work continuously to ensure our website and booking engine meet the European Accessibility Act (EAA) and conform with WCAG 2.1 Level AA.
This statement applies to the hotel’s website and the booking engine used to complete reservations.
Our approach
Accessibility is owned jointly by the hotel, Nordic Hotels & Resorts, and our platform providers. Our work includes automated testing, continuous review and user testing to identify and address issues on an ongoing basis.
Compliance status
Our website and booking engine partially meet the requirements of WCAG 2.1 Level AA. A full audit has been completed against 96 accessibility criteria based on the Swedish Public Employment Service’s accessibility checklist.
Summary of accessibility status
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Of 96 criteria, 63 (65.6%) are fully met.
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15 criteria (15.6%) are not fully met — 10 of which are hotel-specific and 5 relate to the central booking engine’s newsletter component.
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Only 1 minor issue remains at the EU directive’s target level (WCAG 2.1 AA) — form heading order. No hard non-compliance issues at AA level.Improvement work is ongoing in collaboration with our platform provider and the Guesthouse team.
Known issues in the booking engine
The booking engine used to complete reservations across all Nordic Hotels & Resorts websites has the following known issues. These are part of ongoing improvement work and are maintained centrally.
For users with visual impairments and/or reduced colour vision
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The homepage is missing an <h1> heading, making it difficult for screen reader users to identify the page’s main topic. (WCAG 1.3.1, 2.4.6)
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Several images within promotional offer links and destination cards use empty alt attributes, meaning the content they convey is not described to screen reader users. (WCAG 1.1.1)
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A number of elements use role=”presentation” or role=”none” inside interactive links, which may cause assistive technologies to ignore meaningful structural information. (WCAG 4.1.2)
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SVG icons within the newsletter component lack text alternatives, affecting screen reader users who do not receive information about icon functions. (WCAG 1.1.1
For users with motor impairments
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There is no skip-to-content link, requiring keyboard users to tab through the full navigation on every page load. (WCAG 2.4.1)
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The destination search field has autocomplete disabled, which prevents browsers and assistive technologies from offering auto-fill suggestions. (WCAG 1.3.5)
For users with cognitive difficulties
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The homepage lacks a visible <h1> heading, making it harder to understand the page’s purpose at a glance. (WCAG 2.4.6)
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The hotel listing page contains a large number of interactive elements and the page heading appears multiple times at different heading levels, creating a confusing structure. (WCAG 1.3.1, 2.4.6)
Newsletter component
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The booking engine’s newsletter component is not contained within a semantic landmark (region), making it harder for screen readers to identify the component. (WCAG 1.3.1)
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The booking engine’s newsletter component lacks a consolidated error summary when the form contains multiple errors. (WCAG 3.3.1)
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The booking engine’s newsletter component does not deliver a focused error message when submission contains errors. (WCAG 3.3.1)
Known issues on the hotel website
The following issues have been identified through an audit of our website and are part of our ongoing improvement work together with our platform provider.
For users with visual impairments and/or reduced colour vision
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Video content on the website lacks a text description briefly describing the content. (WCAG 1.1.1, Level A)
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Pre-recorded video lacks a text alternative for the visual content. (WCAG 1.2.1, Level A)
For users with cognitive difficulties
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Some links on the website lack visible and descriptive link text. Primarily affects column-based content blocks where links consist of images or buttons without discernible text. (WCAG 2.4.4, Level A)
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The same links lack an accessible name for assistive technology — making them unidentifiable to screen reader users. (WCAG 4.1.2, Level A)
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External links lack clear text indicating that they lead to an external website or document. (WCAG 2.4.4, Level A)
Forms and error handling
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Forms lack confirmation, undo functionality or preview before submission. Currently does not impact critical business systems. (WCAG 3.3.4, Level AA)
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Form headings are clearly worded but the order in some forms can be improved to better match user expectations. (WCAG 2.4.6, Level AA, partially met)
Third-party tools and code quality
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A third-party cookie consent tool injects HTML elements with empty id attributes, breaking the requirement for unique id values. Remediation requires configuration by the third-party provider. (WCAG 4.1.1, Level A)
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The same third-party tool causes duplicate id values in the DOM structure, affecting how assistive technologies interpret page structure. (WCAG 4.1.1, Level A)
How this statement was prepared
This statement is based on a structured audit of the website against 96 accessibility criteria (WCAG 2.1 Level A and AA, with additional Swedish criteria from the Public Employment Service’s accessibility checklist). The review covers both automated testing and manual verification using keyboard, screen reader, and browser developer tools.
Contact us
If you encounter any accessibility barriers when using our website or booking engine — or if you need information in an alternative format — please let us know via the contact details on our website and we will do our best to help.
Enforcement
The Swedish Agency for Digital Government (DIGG) is responsible for enforcement. If you are not satisfied with how we handle your feedback, you may contact DIGG.
This statement was last updated: 2026-07-06